HELP & FAQ

Getting Started

For an extra charge, you can book a number of services on top of your clean including:

  • Cleaning the oven
  • Cleaning the fridge
  • Cleaning the inside of your windows
  • Professional carpet cleaning

Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:

  • Vacuum cleaner (if you don’t have one)
  • Mop and bucket
  • Kitchen and bathroom cleaner
  • Window and glass cleaner
  • Furniture spray
  • Oven cleaner
  • Non-abrasive spray
  • Bleach
  • Non-abrasive cleaner
  • Sponge cleaners
  • Cloths for windows, floors, furniture
  • Steel scourers
  • Gloves
  • Products against limescale and mold

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
You can not apply your coupon to past appointment that are already completed.

Manage Your Account

All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

Once you’ve logged into your account, select “Settings” then select edit to change credit card information in payment fields.

Once you’ve logged into your account, select “Settings” and then select edit to change the address in the address field.

Once you’ve logged into your account, select “Settings” then and select “Change Password”. If you have forgotten your password, select “Forgot Password” on the login page and follow instructions to reset your password.

If you have forgotten your password, select “Forgot Password” on the login page and follow instructions to reset your password.

Click here login to your account so that you’re able to make changes to your bookings or schedule new service.

Pricing & Policies
Oh yes! Of course, all of our cleaners are insured.  Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk-free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.

 

We make sure that all of our cleaners are pet lovers! However, we do require that all dogs are secured away so that we can spend our time cleaning instead of being distracted :). We will charge a lockout fee if we arrive at a home with pets loose and no pet parents present.

It is simple to amend or cancel your booking, you can either log in to your account or please email us at info@oasismaids.com and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise you will incur a $75.00 cancellation fee or if we arrive at your property and can not access it you will incur a $100 cancellation fee. Part of this fee goes to our cleaners to compensate them for not getting paid that day.

You can only apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already complete.

At the moment our cleaners’ service Philadelphia County (Northwest Philadelphia, Northeast Philadelphia, West Philadelphia, North Philadelphia, Southwest Philadelphia, South Philadelphia, Center City, Kensington, Bridesburg, Port Richmond) and the Mainline. Take a look at our cities pages to see a list of the areas in these cities where we clean. If you don’t see where you live on these pages just get in touch at the contact page and we will let you know if we clean in your area or when we plan to start to cleaning there.

We offer three types of cleaning services. Standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A super clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months. We can also offer you do move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.

Trust & Safety

We guarantee that you will be delighted by the results of your clean. If for some reason our cleaning does not meet your expectations, please let us know within 48 hours and we promise to send a cleaner back to put it right for free. It’s as simple as that. We don’t pay our cleaners until after this time period, so there is no risk when you book an Oasis Maids clean.

 

We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It’s as simple as that. We don’t pay our cleaners until after this time period, so there is no risk when you book an Oasis Maids clean.

All of our cleaners are rigorously vetted through a background check in addition to being bonded and insured to ensure your satisfaction and safety.

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

Please let us know right away if there are any problems with your service. We will immediately address your concerns.

All of our cleaners have been background checked and are bonded and insured.